Predictable, all-inclusive monthly support.
One price per user, every month. Unlimited remote hours, optional onsite and endpoint security. No surprise invoices, no per-ticket billing.
Remote Support
Unlimited remote help-desk hours for the whole team.
- Unlimited remote support
- n-able RMM monitoring
- Patch management
- Standard hours (Mon–Fri 8:30–17:00)
Remote + EDR
Adds SentinelOne endpoint detection & response.
- Everything in Remote Support
- SentinelOne EDR on every endpoint
- Threat-hunting and rollback
- Quarterly security review
Remote + Onsite
Hands-on visits across the Cape metro included.
- Everything in Remote Support
- Unlimited onsite hours (metro)
- Move/add/change requests
- Extended hours for SLA clients
Remote + Onsite + EDR
The full stack — remote, onsite and endpoint security.
- Unlimited remote + onsite
- SentinelOne EDR
- Priority response queue
- Mon–Sun 7:30–19:00 cover
Back up everything that matters.
All add-on services use Cove, the cloud-first backup platform we standardise on across every client estate.
What you get, plain English.
Unlimited support hours
Phone, email, remote — log as many tickets as you need. We don't bill per incident.
Cover hours
Standard hours: Monday to Friday, 8:30am–5pm. SLA clients get extended cover: Monday to Sunday, 7:30am–7pm.
No fixed term
Monthly billing in advance. Cancel with reasonable notice — we don't lock you into multi-year contracts.
Special requests
Out-of-scope work, project rollouts and after-hours emergencies can be quoted on demand at our standard hourly rate.
Ready to put your IT on autopilot?
Tell us what your team is wrestling with — connectivity, cloud, security, hardware — and we'll scope a solution that fits.